Your Money is 100% Protected – Here’s Why That Matters
When you book a holiday, you’re trusting someone with thousands of pounds and your most precious time of year. At The Holiday Creators, we take that responsibility seriously – which is why every holiday we create comes with full financial protection through two of the UK’s most trusted travel protection schemes: ATOL and Protected Trust Services (PTS).
What is ATOL Protection?
ATOL stands for Air Travel Organiser’s Licence. It’s a UK government-backed scheme managed by the Civil Aviation Authority (CAA) that protects you when you book a package holiday that includes a flight.
If your travel company goes bust before or during your holiday, ATOL means:
- You won’t lose the money you’ve paid
- If you’re already abroad, you’ll be able to finish your holiday and get home
- You’ll receive a full refund if your trip hasn’t started yet
ATOL protection only applies to holidays booked with a licensed operator – and the holiday creators is fully ATOL registered. When you book with us, you’ll receive an ATOL Certificate confirming your protection. Keep it safe – it’s your guarantee.
💡 Quick tip: Always check that any travel company you book with holds a valid ATOL licence. You can verify any company’s ATOL status directly on the Civil Aviation Authority website.
What is PTS (Protected Trust Services)?
Protected Trust Services (PTS) is an additional layer of financial protection that goes beyond ATOL. With PTS, every penny you pay for your holiday is held in a protected trust account – completely separate from our business finances.
That means your money is ringfenced from day one. It can only be released to pay for your holiday – never used for our operating costs. If anything were to go wrong, your funds are safe.
Together, ATOL and PTS give you double protection that the big online booking sites simply cannot match.
Why Does This Matter More Than Ever?
The travel industry has seen significant disruption in recent years – from airline collapses to global events that forced last-minute cancellations. Booking directly with airlines or hotels offers no financial protection if things go wrong.
When you book through the holiday creators, you’re not just getting a personalised service – you’re getting a safety net that puts your interests first, every time.
What This Means When You Book With Us
✅ Every package holiday is ATOL protected
✅ All funds held in a PTS-regulated trust account
✅ You’ll receive your ATOL Certificate at the time of booking
✅ A real person is at the end of the phone if anything goes wrong
✅ Over 10 years of experience managing complex, bespoke itineraries
Book With Confidence Today
Ready to start planning? Whether you’re dreaming of a cruise from Southampton, a luxury adults-only escape to Greece, or an all-inclusive Caribbean getaway – we’ll create your perfect holiday with your money fully protected from start to finish.
Call the holiday creators: 01633 981373
Frequently Asked Questions
Does ATOL cover all holidays?
ATOL covers package holidays that include flights booked with a licensed operator. Cruise-only or accommodation-only bookings may be covered under different schemes – we’ll always confirm your protection in writing before you book.
What’s the difference between ATOL and ABTA?
ATOL covers flight-inclusive packages. ABTA covers non-flight holidays and provides a code of conduct for travel agents. Some agents hold both – ask us about your specific booking’s protection.
Will I get a certificate?
Yes. Every ATOL-protected booking comes with an ATOL Certificate issued at the time of booking. This is your legal proof of protection.
What if I’m already abroad when a company fails?
Under ATOL, you are entitled to be flown home at no extra cost, or to complete your holiday if arrangements can be maintained.
The Holiday Creators is registered with the Civil Aviation Authority (CAA) under ATOL and with Protected Trust Services (PTS).